Buyer Agreement
Individual: eairi-buyer-2026-10-16-live. Team: eairi-buyer-2026-10-16-self-service. Applies to new orders. Historical purchases retain their recorded agreement.
Individual Access
EAIRI BUYER AGREEMENT Version: eairi-buyer-2026-10-16-live Individual and self-paced Team Access purchase terms. Seller and contact The service is supplied by Kevin DeMara, a sole proprietor in Oshawa, Ontario, Canada, using the EAIRI service brand. Registration of that trading name is not confirmed. Support, complaints, refunds and privacy requests: contact@eairi.org. Service address: Not supplied; the city/province above is not a postal service address. Mandatory disclosure and consumer rights are not waived. Your individual order Catalogue price: USD 99, one-time, for one named learner. Any authorized discount and the actual amount paid appear in your purchase confirmation. Access to published lessons, quizzes and six certification pathways lasts 12 months from successful payment. A purchase does not reset previous exam attempts. There is no automatic renewal, lifetime access or credential guarantee. The readiness assessment is free. Price, payment and markets Prices are in USD. No tax is collected on this order. This describes the checkout treatment, not a claim that the product or buyer is tax-exempt. Review the final total before authorizing payment. Your bank may charge currency-conversion or other fees. Supported billing countries are Canada and the United States. Billing addresses are checked before manual capture; ineligible authorizations are cancelled, though a temporary bank hold may remain. Stripe processes payment, not EAIRI's legal or tax responsibilities. Your purchase confirmation records the actual amount paid. This agreement is not a GST/HST tax invoice. Certification and assessment Certification is EAIRI's private professional credential, not a government licence, academic qualification or claimed vendor accreditation. Each pathway states its passing threshold (80-85%) and default maximum of three attempts before an exam starts. Score and answers are evaluated server-side. A credential requires passing and is normally valid for 12 months from issuance, separate from training access. Purchase does not ensure a pass, employment or business outcome. Do not share secure exam questions, impersonate another learner or cheat. A suspected integrity issue is reviewed, with a support route for appeal and accommodations. Payment disputes alone are not proof of cheating. Refunds do not automatically revoke an honestly earned credential or erase attempts. Individual refunds and payment problems For an individual order, request a full refund within 14 days (336 hours) after successful payment and before the first submitted certification exam attempt funded by that purchase. Reading lessons and taking module quizzes do not by themselves disqualify you. Send the request before the deadline even if support replies later. Outside that voluntary window, billing errors, duplicate charges, service defects and mandatory remedies are still reviewed. A failed exam alone does not guarantee a refund. No refund administration fee is charged. Ownership is checked before action, and approved refunds go through Stripe to the original payment method. Bank timing and exchange-rate differences may vary. A full refund ends only access funded by that purchase; pending full refunds and open disputes may hold that purchase's access. Separate valid access and learner history remain intact. A partial refund alone does not end access. Support can review an incorrect hold. Support and delivery Support is monitored Monday to Friday, excluding Ontario public holidays. Our target initial response is two business days, or one business day for reported account-security and payment-access incidents. These are response targets, not a resolution guarantee or a 24/7 service. Use contact@eairi.org or the support form, giving your account email and order reference, never your password, card details or API keys. Acknowledgment is not approval of a refund. Material service changes or inability to deliver are handled with notice and applicable remedies, not a silent retroactive reduction in purchased rights. Account use and educational limits Keep account information accurate and credentials private. Access is personal and non-transferable except authorized team seat management. Do not redistribute restricted content, scrape secure exams, interfere with security, impersonate users or make deceptive credential claims. Your original work remains yours. Third-party AI tools have their own terms, privacy practices and fees. Training is educational, not legal, financial, medical, employment, security or compliance advice. Use human review and your organization's approval for workplace AI, especially high-impact decisions and confidential data. No uninterrupted availability, productivity improvement or specific business outcome is guaranteed. To the extent law permits, EAIRI does not accept liability for indirect or consequential losses; this does not exclude non-waivable rights or remedies. Privacy and records EAIRI uses account identifiers, assessments, learning progress, exam attempts, credential records, billing references, service messages and limited security/usage events to run and secure the service. Authorized team managers see relevant assessment/progress/credential summaries, not private answer keys. Public verification exposes only limited credential identity/status/date information, not email, payment details or scores. EAIRI does not store full card numbers. Supabase, Cloudflare, Resend and Stripe are service providers; Vercel is the intended website host. Provider processing may occur outside Canada. The public media bucket does not hold learner records. Password screening sends only a five-character hash prefix to Pwned Passwords, not your password, full hash or email. Necessary cookies support authentication; optional analytics must meet applicable notice/consent requirements. Service emails are not a marketing subscription. Contact support for access, correction, export, deletion or privacy concerns. Operational account, assessment and learning records are reviewed for deletion after 24 months without account activity and after paid access ends. Purchase, consent, tax, refund and dispute records are kept for at least six years after the relevant tax year, subject to applicable obligations and documented legal holds. Closed support cases are reviewed after 24 months; raw usage and routine security logs after 90 days. Minimal public credential records are reviewed 24 months after expiry, with any continued verification purpose documented. Requests for deletion are reviewed individually; no promise is made to erase records we must lawfully retain. Database backups are encrypted and access restricted. Backup expiry and deletion-request reapplication are managed separately; a restore must reapply completed erasures before returning to service. Mandatory rights and changes Nothing in this agreement removes mandatory consumer, privacy or other legal rights, restricts a lawful regulator complaint, or imposes mandatory arbitration or a blanket waiver. Security or serious misuse restrictions are proportionate and reviewable where lawful and safe. A new website policy does not itself authorize retroactive charges or reduce an existing agreement. The order-specific amount, consent timestamp, offer version and this text are retained with the purchase. A material conflicting or additional team commitment requires a separately accepted written scope. No representation is made that this agreement has received independent legal or tax approval.
Team Access
EAIRI BUYER AGREEMENT Version: eairi-buyer-2026-10-16-self-service Individual and self-paced Team Access purchase terms. Seller and contact The service is supplied by Kevin DeMara, a sole proprietor in Oshawa, Ontario, Canada, using the EAIRI service brand. Registration of that trading name is not confirmed. Support, complaints, refunds and privacy requests: contact@eairi.org. Service address: Not supplied; the city/province above is not a postal service address. Mandatory disclosure and consumer rights are not waived. Your team order Catalogue price: USD 1,900, one-time, for 25 named learner seats. Any eligible single-use individual upgrade credit, final amount and accepted scope reference appear in your order confirmation. All seats share 12 months from verified successful payment. Activation is automatic after payment verification; no staff approval is required. Invitations open as soon as activation completes. A payment authorization or unpaid checkout alone does not activate access. A later invitation does not restart the period. Pending invitations reserve a seat for seven days. A team owner uses a seat only when enabled as a learner. Removing a member frees that team seat without deleting their personal history. Order reference: See the team order shown before checkout. Activation is an account-access step, not a live training appointment. Team Access is a self-paced digital learning package: written lessons, practice quizzes, certification exams, readiness assessments, learner invitations and manager progress reporting. It includes no live training, workshops, kickoff calls, personal coaching, consulting, implementation services or scheduled manager handovers. Learners work through the material independently. Third-party tool subscriptions and guaranteed business outcomes are not included. Payment starts access automatically, so the pre-activation cancellation window ends when verified payment activates the team. After activation, contact support for cancellation, access defects or billing concerns under this agreement and applicable mandatory rights. No cancellation penalty is assumed. Historical purchases retain their recorded agreements and refund rights. Price, payment and markets Prices are in USD. No tax is collected on this order. This describes the checkout treatment, not a claim that the product or buyer is tax-exempt. Review the final total before authorizing payment. Your bank may charge currency-conversion or other fees. Supported billing countries are Canada and the United States. Billing addresses are checked before manual capture; ineligible authorizations are cancelled, though a temporary bank hold may remain. Stripe processes payment, not EAIRI's legal or tax responsibilities. Your purchase confirmation records the actual amount paid. This agreement is not a GST/HST tax invoice. Certification and assessment Certification is EAIRI's private professional credential, not a government licence, academic qualification or claimed vendor accreditation. Each pathway states its passing threshold (80-85%) and default maximum of three attempts before an exam starts. Score and answers are evaluated server-side. A credential requires passing and is normally valid for 12 months from issuance, separate from training access. Purchase does not ensure a pass, employment or business outcome. Do not share secure exam questions, impersonate another learner or cheat. A suspected integrity issue is reviewed, with a support route for appeal and accommodations. Payment disputes alone are not proof of cheating. Refunds do not automatically revoke an honestly earned credential or erase attempts. Individual refunds and payment problems For an individual order, request a full refund within 14 days (336 hours) after successful payment and before the first submitted certification exam attempt funded by that purchase. Reading lessons and taking module quizzes do not by themselves disqualify you. Send the request before the deadline even if support replies later. Outside that voluntary window, billing errors, duplicate charges, service defects and mandatory remedies are still reviewed. A failed exam alone does not guarantee a refund. No refund administration fee is charged. Ownership is checked before action, and approved refunds go through Stripe to the original payment method. Bank timing and exchange-rate differences may vary. A full refund ends only access funded by that purchase; pending full refunds and open disputes may hold that purchase's access. Separate valid access and learner history remain intact. A partial refund alone does not end access. Support can review an incorrect hold. Support and delivery Support is monitored Monday to Friday, excluding Ontario public holidays. Our target initial response is two business days, or one business day for reported account-security and payment-access incidents. These are response targets, not a resolution guarantee or a 24/7 service. Use contact@eairi.org or the support form, giving your account email and order reference, never your password, card details or API keys. Acknowledgment is not approval of a refund. Material service changes or inability to deliver are handled with notice and applicable remedies, not a silent retroactive reduction in purchased rights. Account use and educational limits Keep account information accurate and credentials private. Access is personal and non-transferable except authorized team seat management. Do not redistribute restricted content, scrape secure exams, interfere with security, impersonate users or make deceptive credential claims. Your original work remains yours. Third-party AI tools have their own terms, privacy practices and fees. Training is educational, not legal, financial, medical, employment, security or compliance advice. Use human review and your organization's approval for workplace AI, especially high-impact decisions and confidential data. No uninterrupted availability, productivity improvement or specific business outcome is guaranteed. To the extent law permits, EAIRI does not accept liability for indirect or consequential losses; this does not exclude non-waivable rights or remedies. Privacy and records EAIRI uses account identifiers, assessments, learning progress, exam attempts, credential records, billing references, service messages and limited security/usage events to run and secure the service. Authorized team managers see relevant assessment/progress/credential summaries, not private answer keys. Public verification exposes only limited credential identity/status/date information, not email, payment details or scores. EAIRI does not store full card numbers. Supabase, Cloudflare, Resend and Stripe are service providers; Vercel is the intended website host. Provider processing may occur outside Canada. The public media bucket does not hold learner records. Password screening sends only a five-character hash prefix to Pwned Passwords, not your password, full hash or email. Necessary cookies support authentication; optional analytics must meet applicable notice/consent requirements. Service emails are not a marketing subscription. Contact support for access, correction, export, deletion or privacy concerns. Operational account, assessment and learning records are reviewed for deletion after 24 months without account activity and after paid access ends. Purchase, consent, tax, refund and dispute records are kept for at least six years after the relevant tax year, subject to applicable obligations and documented legal holds. Closed support cases are reviewed after 24 months; raw usage and routine security logs after 90 days. Minimal public credential records are reviewed 24 months after expiry, with any continued verification purpose documented. Requests for deletion are reviewed individually; no promise is made to erase records we must lawfully retain. Database backups are encrypted and access restricted. Backup expiry and deletion-request reapplication are managed separately; a restore must reapply completed erasures before returning to service. Mandatory rights and changes Nothing in this agreement removes mandatory consumer, privacy or other legal rights, restricts a lawful regulator complaint, or imposes mandatory arbitration or a blanket waiver. Security or serious misuse restrictions are proportionate and reviewable where lawful and safe. A new website policy does not itself authorize retroactive charges or reduce an existing agreement. The order-specific amount, consent timestamp, offer version and this text are retained with the purchase. A material conflicting or additional team commitment requires a separately accepted written scope. No representation is made that this agreement has received independent legal or tax approval.