EAIRI Support
Help with sign-in, learning, certification, payments, privacy and accessibility.
Requests are reviewed by a person. We may ask you to verify ownership before discussing an account or payment. Do not send passwords, full card details, API keys, identity documents or exam answers.
Support is monitored Monday to Friday, excluding Ontario public holidays. Our target initial response is two business days, or one business day for reported account-security and payment-access incidents. These are response targets, not a resolution guarantee or a 24/7 service.